Terms and Conditions

1. Definition and object of the contract
This contract is; governed by Legislative Decree no. 206/2005 (Consumer Code) and subsequent amendments. The contract concerns the sale of products between Festina Lente Home, with registered office in Milan in via Thaon di Revel 9, VAT number n. 10687230960 and the consumer (the customer).

2. Prices
The sales prices of the products shown on the website include VAT. Delivery costs are indicated separately in a specific section, vary according to the nature of the shipment and refer to the price list.

3. Mode of purchase and payment
The purchase takes place through the IT procedures of the e-commerce website or by direct telephone request or by e-mail. The modalities accepted payments are exclusively the following: by bank transfer in advance; through a special technological platform of secure payment by credit card on the e-commerce website and any other means of payment from time to time indicated as valid by Festina Lente Home through its website. The order form will be; filed in the Festina Lente Home database for the time necessary for the execution of the same and, in any case, in accordance with the law. The user can access the order form and / or the data relating to it through your personal account.

4. Delivery of the products - Complaints
The delivery of the products takes place at the address indicated by the customer within 5 days on the Italian territory or 15 days for the European territory, from the conclusion of the Contract by express courier. & Nbsp;
Any complaint may; be sent by e-mail to the address: info@festinalentehome.com.

5. Right of withdrawal

The right of withdrawal is; reserved for private consumers and customers who purchase with a VAT number cannot be used there. If the purchase was carried out by a private customer (therefore without issuing an invoice) It is possible to withdraw from the purchase contract for any reason within 14 days from the delivery date.
To exercise the right of withdrawal, keep in mind these simple rules:

- The deadline for returning the property is; a maximum of fourteen working days starting from the date of receipt. For the purposes of the expiry of the term, the goods are considered returned when they are delivered to the accepting post office or to the forwarding agent.

- Integrity of the asset to be returned essential condition for exercising the right of withdrawal. Being cosmetic products they must be intact in their original packaging. Returns of products without their box or opened or used will not be accepted.

- The consumer is responsible for the decrease in the value of the goods resulting from their handling other than that necessary to establish the nature, characteristics and functioning of the goods.

- & nbsp; To make a return of products by right of withdrawal, the customer must previously inform Festina Lente Home in writing by sending an e-mail to the address & nbsp; info@festinalentehome.com.

- & nbsp; Subsequently the customer will receive from Festina Lente Home an e-mail confirming receipt of the withdrawal and with the instructions for making the return.

- The only costs payable by the consumer for exercising the right of withdrawal are the direct costs of returning the goods to the sender, or the shipping costs will be charged to the consumer. For the return of the goods, the consumer will choose freely the mode of shipping (courier, postal service, hand delivery), in any case within the term of 14 days from the date of communication of withdrawal. Festina Lente Home will not accept returns & nbsp; of products with freight collect. & nbsp;

Within fourteen days from the date on which the right of withdrawal has been exercised by the consumer, the sums paid will be reimbursed to the consumer. In case of return of the products by the consumer, the refund will be able to; be suspended until Festina Lente Home receives the goods.

6. Availability of products
Festina Lente Home accepts customer orders within the limits of quantities. of the required products in stock. Therefore, the acceptance by Festina Lente Home of the purchase proposal submitted by the customer is; subject to availability in stock of the products themselves. Festina Lente Home undertakes to promptly notify the customer of any stock shortages due to excess demand or other causes.

7. Guarantees and assistance
The rules on guarantees and assistance relating to the sale of consumer goods are applicable to the products purchased by the customer.

8. Obligations of the customer
The customer declares and guarantees: to be a consumer in accordance with the provisions of art. 3 of the Consumer Code; to be of age; that the data provided by the same for the execution of the contract are correct and truthful.

9. Privacy
Information pursuant to art. 13 legislative decree n. 196/03 The processing of personal data takes place in full compliance with the legislative decree 196/2003 and based on principles of correctness, lawfulness; and transparency and protection of customer privacy and rights. For the collection of personal information, the data controller is; the company Festina Lente Home, with registered office in Milan in via Thaon di Revel 9, and VAT no. 10687230960

We collect information about our customers through the computer registration procedures on the site for the purchase. These data are both necessary for the fulfillment of orders or for the fulfillment of formalities; of a fiscal nature, both optional to allow us to offer a better service. In no case, except for the instructions of the authority; judicial or fiscal, the data will be shared with third parties. Only data in anonymous and aggregate form may be provided externally, which do not allow to trace the individual customer. Sensitive data relating to payment transactions via credit cards are not available or known to Festina Lente Home, since the payment takes place on a special technological platform managed by specialized credit institutions.

Once registered, you can view and modify your personal data by entering the specific area and following the on-screen instructions. It is also possible to request the complete cancellation of the account, but this does not prevent you from placing orders except as a guest user.

The sending by Festina Lente Home of e-mails or commercial newsletters is; subject to informed consent from the customer, which is expressed or denied during registration on the website. & nbsp; It will be; It is always possible to contact the owner and the person in charge of data processing to assert their rights as such; as foreseen by article 7 of d. lgs. n. 196/2003, such as, by way of example, the cancellation, updating, rectification or integration of the same.

10. Applicable law, competent court and alternative dispute resolution procedures

The contract is; regulated by Italian law. For civil disputes relating to the execution of this contract competent is the judge of the place of residence or domicile of the consumer, if located in Italy.

Online Dispute Resolution (European procedure)
Pursuant to art. 14 of Regulation 524/2013 we inform the user that in the event of a dispute he will be able to file a complaint via the European Union's ODR platform which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform constitutes an access point for users who wish to resolve disputes arising from online sales or service contracts out of court. For more information contact: info@festinalentehome.com.

Joint conciliation with consumer associations
Lastly, According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can make use of the Joint Conciliation procedure.
The Procedure can be initiated if the consumer, after submitting a complaint to the company, within 45 days, has not received a response or has received a response that is not deemed satisfactory by him.
The customer who decides to make use of the Joint Conciliation procedure must send the application to the address: conciliazione@consorzionetcomm.it or to the fax number 02/87181126. For more information, please refer to: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl”

RIGHT OF WITHDRAWAL

The right of withdrawal is reserved for the private consumer and customers who purchase with a VAT number cannot use it. If the purchase was made by a private customer (therefore without issuing an invoice) it is possible to withdraw from the purchase contract for any reason within 14 days from the delivery date.
To exercise the right of withdrawal it is necessary to keep in mind these simple rules:

- The deadline for returning the goods is a maximum of fourteen working days from the date of receipt. For the purposes of the expiry of the term, the goods are considered returned when they are delivered to the accepting post office or to the forwarding agent.

- The integrity of the goods to be returned is an essential condition for the delivery.

- The consumer is responsible for the decrease in the value of the goods resulting from their handling other than that necessary to establish the nature, characteristics and the functioning of the goods.

- To make a return of products by right of withdrawal, the customer must first inform Festina Lente Home in writing by sending an e-mail to the address info@festinalentehome.com.

- Subsequently, the customer will receive from Festina Lente Home an email confirming receipt of the withdrawal and with directions for making the return.

- The only costs payable by the consumer for exercising the right of withdrawal are the direct costs of returning the goods to the sender, or the shipping costs will be borne by the consumer. For the return of the goods, the consumer will freely choose the shipping method (courier, postal service, hand delivery), in any case within 14 days from the date of communication of withdrawal. Festina Lente Home will not accept returns of products with freight collect.

Within fourteen days from the date on which the right of withdrawal was exercised by the consumer, the sums paid will be reimbursed to the consumer. In case of return of the products by the consumer, the refund may be suspended until the receipt of the goods by Festina Lente Home.

GENERAL INFORMATION ABOUT COOKIES

Definition
Cookies consist of portions of code installed inside the browser. These are small text files that the sites visited by users send to their terminals, where they are stored before being re-transmitted to the same sites on subsequent visits. Cookies are used for different purposes, have different peculiarities and can be used both by the owner of the site that the User is visiting, and by third parties. The main categories into which the Cookies can be divided are the following:

Session or permanent cookies Technical or profiling cookies First-party or third-party cookies

Cookies session and permanent
Cookies can expire at the end of a browser session (the period between the opening of a browser window by the User and its closure) or they can be kept for a longer time span. Session cookies are those that allow websites to link the actions of a user during a browser session. Session cookies expire when the browser session ends. Persistent cookies are stored on a user's device between browser sessions, for variable periods of time, and allow the user's preferences or actions to be memorized with respect to a website.

Technical and profiling cookies
Technical cookies are those used by the owner of a site for the sole purpose of transmitting a communication over an electronic communications network, or to the extent strictly necessary for the provider of a service of the information society explicitly requested by the subscriber or by the User to provide this service. For the installation of these Cookies the prior consent of the Users is not required when used directly by the site manager.
Profiling Cookies are designed to create profiles relating to the User and are used in order to send advertising messages in line with the preferences expressed by the same in the context of surfing the net. Due to the particular invasiveness that these Cookies may have in the context of the Users' private sphere, European and Italian legislation provides that the User must be adequately informed on their use, through a brief information note ( banner) and an extended one present on the site, and which must express their express consent in this regard the first time they visit the site. This consent can be expressed in a general way, interacting with the brief information banner present on the landing page of the site, with the methods indicated in this banner, or it can be provided or denied selectively, according to the methods indicated below. This consent is tracked on the occasion of subsequent visits. However, the User always has the possibility to revoke the consent already expressed in whole or in part.

First-party and third-party cookies
A Cookie is "First party" (so-called first party cookie) or "third party" (so-called third party cookie) based on the website or domain from which it comes.
First-party cookies are essentially Cookies set and managed by the site owner. For these cookies, the obligation to provide information, to acquire any prior consent and / or possible blocking of cookies is the responsibility of the site owner.
Third-party cookies are the cookies set. from a domain other than the one visited by the User. For these Cookies, the obligation of the information and the indication of the modalities for the possible consent and / or blocking of Cookies belongs to the third party, while the owner of the site is only obliged to insert in the site the link to the third party site where these elements are available.

USE OF COOKIES BY THE SITE

INTRODUCTION
Below, Festina Lente Home, with registered office in Milan in via Thaon di Revel 9, VAT n. 10687230960 (hereinafter, for the sake of brevity, "Owner", provides the User with all the information on the Cookies installed through its site and the necessary information on how to manage their preferences regarding them.
The Owner also informs Users that this Cookie policy is part of the privacy policy of the website, available in the "privacy" section of this site, where Users can acquire all the information required by art. 13 of Legislative Decree 196/2003 ( hereinafter, for the sake of brevity, the "Privacy Code")

FIRST PARTY COOKIES
Technical and aggregate statistical cookies
The technical cookies used by the Data Controller in the Web Space can be divided into the following sub-categories:

navigation cookies, for through which you can save your browsing preferences and optimize the browsing experience of the User analytics cookies, by means of which you can acquire statistical information about the browsing methods of the users. This information is processed in aggregate and anonymous form. Functional cookies, including from third parties, used to activate specific functions of this website and necessary to provide the service or improve it.

These cookies, as specified in the previous paragraph, being of a technical nature, do not require the prior consent of the User to be installed and used.

Profiling cookies
The Owner manages its own tracking tools , also based on Cookies, which are used in order to guarantee the User the possibility of receiving advertising proposals in line with his browsing preferences or with other data provided to the Owner.
The Owner informs the User that he must express his consent regarding the use of these cookies. This consent can be expressed in a general way, interacting with the brief information banner present on the landing page of the Web Space, in the manner described therein.

OTHER TYPES OF COOKIES OR THIRD PARTY TOOLS
Some of the services listed below based on the functionality offered to Users, focused on the use of third-party cookies, may not require the consent of the User.
These third parties also , could - in addition to what is specified in this policy and also without the knowledge of the Owner - perform further User tracking activities. For detailed information in this regard, it is advisable to consult the respective privacy policies of the services listed, in which the User can receive information on the relative treatment and express his consent in this regard.
The Data Controller points out that regarding the Third-party cookies, the same only has the obligation to insert the link to the third-party site in this Cookie policy. On the other hand, this subject is obliged to provide suitable information regarding the processing carried out and to provide information to Users on how to block any cookies used.

Interaction with social networks and external platforms Traffic optimization and distribution Statistics Viewing content from external platforms

These are cookies installed by third parties and whose installation requires the consent of the user; Below are the links to the privacy policies of third parties:

Company: Google Analytics
Privacy Policy: http: //www.google.com/policies/
Technical: Yes
Type: Analytics

Company: Addthis
Privacy Policy: http://www.addthis.com/privacy
Technical: No
Type: Social

How can I control the installation of Cookies?
In addition to what is indicated in this document, the User can manage preferences relating to Cookies directly within the your browser and prevent - for example - that third parties can install them. Through the browser preferences it is also possible to delete the Cookies installed in the past, including the Cookie in which the consent to the installation of Cookies by this site is eventually saved. It is important to note that by disabling all cookies, the functioning of this site could be compromised. You can find information on how to manage cookies in your browser at the following addresses:

Explorer: http://windows.microsoft.com/it-it/windows7/block-enable-or-allow-cookies Safari: http://support.apple.com/kb/PH11913 Chrome: https://support.google.com/chrome/answer/95647?hl=it-IT&hlrm=fr&hlrm=en Firefox: http://support.mozilla.org/it-IT/kb/enable-and -disable-cookies-website-preferences

In the case of services provided by third parties, the User can also exercise his right to oppose the tracking by inquiring through the privacy policy of the third party part, through the opt out link if explicitly provided in this Cookie policy or by contacting it directly.

Data Controller
The data controller is: Festina Lente Home, based in Milan in via Cola Montano 8, VAT number n. 10687230960
Since the installation of Cookies and other tracking systems operated by third parties through the services used within this Website cannot be technically controlled by the Owner, any specific reference to Cookies and tracking systems installed by third parties are to be considered indicative. To obtain complete information, consult the privacy policy of any third party services listed in this document.
Given the objective complexity linked to the identification of technologies based on cookies and their very close integration with the operation of the web, the User is invited to contact the Owner should he wish to receive any further information on the use of the Cookies themselves and any use of the same - for example by third parties - made through this site.

Update of this Cookie policy
This Cookie policy was updated on 1st June 2015. Any updates will always be published at this link

Festina Lente Home
Offices: via Thaon di Revel 9 - 20159 Milano
P.I.V.A. : IT10687230960